Got questions? This way.
Explore our FAQs, quick solutions, and detailed information on every Synotta feature. If you can't find your answer here, feel free to contact us for further assistance.
General questions:
Welcome to our General Questions FAQ section. Whether you’re just getting started or looking to make the most out of Synotta, this section aims to answer the most common queries our users have. We’ve compiled a list of frequently asked questions to help you better understand our services and how to maximize your experience.
Our software is designed to optimize business operations, enhance sales, and improve customer engagement through data-driven insights, task management, and seamless automation. It provides tools to streamline processes, track performance, and make informed decisions effortlessly.
To ensure a smooth setup, contact us, and we'll handle the integration for you. We connect the platform to your existing operations, CRM, and other systems, and then deploy your backend on our SaaS platform, ensuring everything is up and running efficiently.
Yes, our software offers real-time tracking and analytics features. You can monitor activities, conversions, and other key metrics instantly, empowering you to make timely adjustments and optimize your strategies on the go.
Absolutely. We prioritize data security and have implemented robust measures to protect your information. Our platform ensures that your data is encrypted and stored securely, with strict access controls to prevent unauthorized use.
We offer comprehensive support to our users, including access to our global partner network and marketplace for premium assistance. Our dedicated support team is also available to help you resolve any issues and provide guidance on using our platform effectively.
Support & updates:
This section addresses common questions related to the support services provided by Synotta and the updates you can expect for the platform. It’s designed to give you a clear understanding of how Synotta assists you in maintaining smooth operations and keeping your software up-to-date with the latest features and improvements.
Synotta offers comprehensive support, including technical assistance, troubleshooting, and guidance on using the platform effectively. Our support team is accessible via email, chat, and phone to ensure that you receive help whenever you need it.
Synotta regularly releases updates to improve the platform's functionality, security, and performance. These updates may include new features, bug fixes, and optimizations, all seamlessly integrated to ensure minimal disruption to your operations.
Yes, Synotta ensures that you receive notifications whenever a new update is available. Our system provides timely alerts within the platform, and you may also receive email updates detailing the changes and enhancements included in each release.
Synotta strives to ensure that updates are applied with minimal to no downtime. Most updates are deployed seamlessly in the background, but if a significant update requires brief downtime, we will inform you in advance and schedule it during off-peak hours to minimize impact on your operations.
Absolutely! Synotta values user feedback and is open to suggestions for new features or enhancements. You can submit requests through our support channels, and our development team will evaluate them for inclusion in future updates, ensuring that Synotta continues to meet your evolving needs.